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Tecorva — software company in Riyadh
Consumer Rights Compliant

Shipping & Delivery Policy

Consumer Rights & Obligations

Last Updated: April 2024

This policy outlines the rights and obligations of both Tecorva and our clients regarding service delivery, digital product distribution, and support obligations. As a technology services company, our delivery is primarily digital and governed by Saudi consumer protection regulations.

Service Delivery

  • All services, software products, and deliverables are delivered digitally through our secure client portal.
  • Access credentials are sent to your registered email within 24 hours of payment confirmation.
  • Custom software projects are delivered in agreed milestones as outlined in the project contract.
  • Digital products include source code, documentation, and training materials as specified.

Delivery Timelines

  • ERP and enterprise solutions: delivery timeline agreed upon contract signing (typically 4–16 weeks).
  • Website and web app development: 2 to 8 weeks depending on project complexity.
  • Mobile applications: 6 to 16 weeks based on platform and feature scope.
  • Urgent deliveries and express timelines are available at an additional fee.

Consumer Rights

  • The right to receive services as described and agreed upon in the signed contract.
  • The right to be informed of any delays in advance with revised delivery estimates.
  • The right to request revisions within the scope defined in the service agreement.
  • The right to escalate complaints to the Saudi Consumer Protection Authority (CPA).
  • The right to a full refund if services are not delivered within agreed timelines (see Refund Policy).

Client Obligations

  • Provide accurate and complete project requirements at the start of the engagement.
  • Review and approve deliverables within the agreed review period (typically 5 business days).
  • Provide timely feedback to avoid project delays.
  • Ensure all required access, assets, and resources are provided upon request.

Service Coverage Area

  • Tecorva provides services across the Kingdom of Saudi Arabia and the GCC region.
  • International clients are accepted and served remotely with full digital delivery.
  • On-site support is available within Riyadh and can be arranged in other KSA cities.
  • Support hours are Sunday to Thursday, 9:00 AM to 6:00 PM (AST).

Support & After-Delivery

  • All delivered projects include a 30-day free bug-fix support period.
  • Extended support and maintenance contracts are available upon request.
  • Critical issues are responded to within 4 business hours.
  • Non-critical issues are addressed within 2 business days.

Have a Question About Our Services?

We are here to help. Contact our support team and we will get back to you as soon as possible.

support@tecorva.com
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